This training is part of the “People & Organization Culture” in the CFC HR Strategy 23-24 and was specifically designed for the supporting functions at Head Office. The Service Culture training was developed in collaboration with the Group L&D team and successfully delivered in 4 sessions to Head Office colleagues in June. When we talk about Service Culture, most of our colleagues are already familiar with the training provided to colleagues in operation. This Service Culture training aims to equip those who interact with customers daily with the necessary knowledge and understanding to provide excellent customer service, thereby enhancing workplace effectiveness.
The training currently being delivered is Phase-I, which delivers the introduction about the Supporting Function Service Culture. By following this, Phase-II will be conducted, which more in-depth and effective discussions will take place.
However, the primary objective of the “Supporting service culture training” is to enhance collaboration across cross- functional departments within the office, streamlining smoother process flow. Effective collaboration within the workplace is crucial. True teamwork involves more than just understanding one’s own responsibilities; it requires an understanding of how one’s department connects with others and the overall scopes in general. This can conquer in saving time and improve efficiency, ensuring smooth operations. Consequently, this will help departments achieve their KPIs and business goals more successfully.
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